15 fundamental techniques in handling people
I n business life, dealing with other people is extremely important. If you know how to handle other people, you are more likely to get what you want, whatever that might be. Being aware of and actually using these super logic and easy-to-use techniques, will strengthen your influence and liking from others. Here they are:

15 fundamental techniques in handling people

  1. Become genuinely interested in other people
  2. Smile
  3. Remember that a person’s name is to that person the sweetest and most important sound in any language
  4. Be a good listener. Encourage people to talk about themselves
  5. Talk in terms of the other person’s interests
  6. Make the other person feel important – and do it sincerely
  7. The only way to get the best of an argument is to avoid it
  8. Show respect for the other person’s opinions. Never say you’re wrong
  9. Let the other person feel like the idea is his or hers
  10. Ask questions instead of giving direct orders
  11. Begin with praise and honest appreciation
  12. Give the other person a fine reputation to live up to
  13. Don’t criticize, condemn or complain
  14. Give honest and sincere appreciation
  15. Arouse in the other person an eager want

This list is from a great book which is absolutely recommended to anyone who has a slight interest in how they come across to other people and how to influence and read people: The definite book of body language, by Allan & Barbara Pease. However, I suspect that these techniques originally come from another great book: 7 habits of highly effective people, by Stephen R. Covey.