I love Tesla. I love what they stand for, I really like the brand, I totally admire Elon and I LOVE the Cars. However, there is a problem. It’s a huge incongruence with the brand and the service that is being provided from the company. It is in fact so bad that I, as a dedicated fan, really were considering yesterday to just hand in my car and get another one, like a Mercedes, BMW or a Volvo.. just something else. Now, this is a bit of a leap right now, since there are really no electric cars on the market to compete directly with Tesla. But this gap is getting smaller and smaller as new electric cars from the big car companies are soon available on the market. Then, Tesla will REALLY have a problem.